Refund policy

Belady – Return & Refund Policy

Last updated: [Jun-2026]

At Belady, we want you to enjoy a smooth and confident shopping experience. If something isn’t right with your order, we’re here to help.


1. Return Eligibility

We accept return or refund requests within 30 days of delivery in the following situations:

✔ Damaged or defective item

If your item arrives damaged, broken, or faulty, please send us photo or video evidence within 30 days. After verification, we will offer:

  • A free replacement, or

  • A full refund

✔ Wrong item received

If you receive the wrong product, size, or colour, we will resend the correct item at no extra cost.

✔ Item not as described

If the product is significantly different from what was shown on our website, we will review your evidence and provide a replacement or refund.


2. Non‑Returnable Situations

We cannot accept returns in the following cases:

  • Change of mind / buyer’s remorse

  • Wrong size ordered by the customer

  • Items that have been worn, washed, or damaged after delivery

  • Items returned without approval

  • Items returned without a tracking number

  • Clearance or final‑sale items


3. Return Shipping Costs

  • If the item is damaged, defective, or incorrect → Belady covers the return shipping

  • For all other approved returns → the customer is responsible for return shipping

We recommend using a tracked shipping service. We are not responsible for lost or untracked return parcels.


4. Refund Processing

Once the returned item is received and inspected:

  • Refunds are processed within 10 business days

  • Refunds are issued to your original payment method

  • Shipping fees are non‑refundable unless the item was damaged or incorrect


5. Replacements

If you prefer a replacement instead of a refund:

  • We will resend the item after the returned product is verified

  • For damaged/incorrect items, replacements are free


6. Returnless Refunds (Special Cases)

For low‑value items, we may offer a refund without requiring a physical return, depending on the situation and evidence provided.


7. How to Start a Return

To begin a return, contact us on WhatsApp:

📱 +44 7798 997989

Please include:

  • Your order number

  • Photos/videos of the issue

  • A short explanation of the problem

We will respond within 24–48 hours with the next steps